Legal Process Automation
Optimizing Your Firm for Cost and Efficiency
In any business, the process is the foundation for operational improvements and automation. Just like a traveller taking different routes to reach their destination, a business can optimize every process decision to fine-tune for cost and efficiency, thereby increasing profits. Business process automation, or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. In fact, 65% of businesses view process thinking as a way to free employees from menial tasks.
Every legal operation has unique characteristics, culture, and way of operation. SpineLegal, a fully configurable automation process, adds value by providing an easy-to-use, flexible workflow tool for all firms, regardless of technical skills.
Benefits of process automation
The benefits of process automation are numerous, including increased productivity, streamlined communication, reduced time and costs, improved quality, greater visibility, more efficient task management, improved operational stability, and greater customer satisfaction. Once process automation is in place, the next key aspect of process fine-tuning is to identify bottlenecks and improve efficiency, which will directly contribute to the bottom line of the firm.
Implementing process improvements
SpineLegal undertook a study of process improvements in a firm and helped the customer through various optimization opportunities that resulted in reducing manual efforts and costs. The key success was generating more profits from the same number of cases under management.
For instance, to address repeat queries post completion of cases, SpineLegal implemented an audit function to ensure that all solicitors were working to the same standards. This significantly reduced queries post-completion and saved valuable time for the firm. Another example was to address wait times on previous steps in the workflow by grouping dependent tasks in a stage, allowing other stages to progress without waiting, and reducing the lead time of completing cases significantly.
Remember, the slowest process decides the speed of the entire system. Thus, identifying and managing slow runners is essential. You can easily identify slow runners with a good process environment, such as SpineLegal’s “task view.” By implementing legal process automation, firms can optimize their operations for cost and efficiency, generating more profits while streamlining their processes.