SpineLegal’s customer process

SpineLegal’s customer process focuses on building up the customer experience
and satisfaction during case operations.

“If you can improve your processes to help one client, you will improve the experiences of all your clients” – Jack Newton, author of the book “The Client-Centred Law Firm”

Statistics show that 40% of clients feel frustration when they hire a lawyer, but only 8% of law firms believe this to be the case. Fundamentally, this means there is a need for awareness before process improvements can be recommended.


The picture on the right-hand side is clearly articulating how to achieve the sweet spot for the operations by shifting the focus to being Client-Centric”

The experience we leave customers with determines whether we will have repeat business opportunities and therefore more profits for the firm.

What is SpineLegal Customer Process?

The SpineLegal customer process recommends tighter integration of case management and customer interfaces. The world is shifting towards Omni Channel communications and we believe Mobile apps, SMS messaging, Web Portals and regular updates are key to ensuring customer satisfaction.

You can get a copy of the SpineLegal process for FREE by clicking the download button below.

Why Spine Legal

personal injury software-5


We ensure you keep and own your data


We are cost effective and is on the latest cloud technology


No contracts or tie-in, we are confident in the product


Free onboarding, support, document templates and mapping


Choice of integration with a wide selection of partners and on demand

Book a Demo

Experience the potential of SpineLegal platform online. Our engineers will be happy to take you through the features and show you how it could benefit your firm.


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SpineLegal product is rightly priced with all these components included within the subscription cost, and there is no additional cost to the legal firm.

Experience SpineLegal today!!!

All the above software components will be installed with 1-Click on your computer.