Question 1

Do I have to pay for updates?

Accepted Answer

We’re always making improvements to our software! We want you to keep pace with the latest features and benefits. That’s why we give you all updates for FREE, no matter how big or small. SpineLegal is cloud-based, so updates appear automatically — no downloads or extra charges.

Question 2

Are my data secure?

Accepted Answer

Security is a top priority for SpineLegal. Our software is built with strong encryption and GDPR compliance in mind. You can also choose private UK-based cloud hosting for complete control and peace of mind.

Question 3

How long are your contracts?

Accepted Answer

There’s no long-term commitment with SpineLegal. We offer flexible monthly plans that you can cancel anytime without hidden fees or penalties.

Question 4

Does SpineLegal include billing and invoicing?

Accepted Answer

Yes. SpineLegal includes complete billing tools such as time tracking, LEDES invoicing, and payment reconciliation.

Question 5

Is data hosted in the UK?

Accepted Answer

Yes, we offer UK-based hosting and GDPR-compliant data processing to meet local data protection standards.

Question 6

If I have questions, is there someone I can talk to?

Accepted Answer

Yes, our team is available 24/7. You can reach us via the support link on our website or email us at support@spinelegal.co.uk.

Question 7

If I cancel my SpineLegal account, will I lose my data?

Accepted Answer

No. Your data remains yours. Even if you cancel, we help you export and securely retain all your information — completely free of charge.

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